1. Introduction
1.1 Welcome to lordofthetimber.com (the “Site”), operated by Lord of the Timber LLP. (“Company,” “we,” “us,” or “our”). These Terms of Service (the “Terms”) govern your access to and use of the Site, any related mobile applications, and the purchase of any products or services made available through the Site (collectively, the “Services”).
1.2 By visiting the Site, creating an account, or purchasing a product, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree to all of the Terms, you must not use the Services.
1.3 The Company provides handcrafted wooden goods and related products. Because each item is made with natural timber, slight variations in colour, grain, and dimensions should be expected.
2. Eligibility & Account Registration
2.1 You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form legally binding contracts to use the Services. By using the Services, you represent and warrant that you meet these requirements.
2.2 To access certain features—such as order history or wish‑lists—you may register for an account through our WooCommerce platform. You agree to provide accurate, complete, and current information and to keep it updated. You are responsible for safeguarding your login credentials and for all activities that occur under your account.
3. Changes to These Terms
We may modify these Terms at any time at our sole discretion. If we make material changes, we will post the revised Terms on this page and update the “Effective Date.” Your continued use of the Services after the revised Terms are posted constitutes your acceptance of the changes.
4. Orders, Pricing & Payment
4.1 All prices shown on the Site are listed in £ Sterling and are inclusive/exclusive of VAT as indicated. Shipping costs, taxes, and any applicable duties will be added at checkout.
4.2 By placing an order, you are offering to purchase a product subject to these Terms. All orders are subject to acceptance by the Company. We may refuse or cancel any order for any reason, including availability, errors in product or pricing information, or suspected fraud.
4.3 Payment is processed securely through WooCommerce‑integrated gateways (e.g., Stripe, PayPal). You represent that you are authorised to use the chosen payment method. We do not store full credit‑card details.
5. Shipping & Delivery
5.1 Shipping options, costs, and estimated delivery times are presented at checkout. Delivery times are estimates only and are not guaranteed. Custom or made‑to‑order items may have longer lead times.
5.2 Risk of loss and title pass to you upon our delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.
6. Returns, Refunds & Exchanges
6.1 We want you to love your purchase. If you are not satisfied, you may request a return or exchange within 14 days of delivery, provided the item is unused and in its original condition.
6.2 Certain products—including custom‑engraved or made‑to‑measure items—are non‑returnable unless defective.
6.3 To initiate a return, contact us at [contact@lordofthetimber.com] with your order number. Approved returns must be shipped back within 14 days of authorisation. You are responsible for return shipping costs unless the product is defective or we shipped the wrong item.
7. Product Information & Availability
7.1 We strive to display colours and images of our products accurately, but cannot guarantee that your device’s display will reflect colours precisely.
7.2 All product descriptions, pricing, and availability are subject to change at any time without notice. We reserve the right to discontinue any product at any time.
8. Intellectual Property
8.1 All content on the Site—including text, graphics, logos, photographs, and product designs—is the property of the Company or its licensors and is protected by copyright and other intellectual‑property laws.
8.2 You may not reproduce, distribute, modify, transmit, or otherwise exploit any content without our prior written consent.
9. User‑Generated Content
9.1 If you submit reviews, photos, comments, or other content (“User Content”), you grant the Company a worldwide, perpetual, irrevocable, royalty‑free licence to use, reproduce, modify, adapt, publish, translate, and display such content in any media.
9.2 You are solely responsible for your User Content. You represent that you own or have all necessary rights to grant the licence above and that your content is lawful and non‑infringin
10. Prohibited Conduct
You agree not to:
- Violate any applicable laws or regulations;
- Infringe the intellectual‑property or privacy rights of others;
- Upload or transmit viruses or malicious code;
- Use the Services to conduct fraudulent or misleading activities;
- Interfere with or disrupt the integrity or performance of the Services.
11. Third‑Party Links & Tools
The Site may contain links to third‑party websites or plugins. These are provided for convenience only. We do not endorse and are not responsible for the content, products, or services available from such third parties.
12. Disclaimer of Warranties
12.1 Except as expressly stated, the Services and all products are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, and non‑infringement.
12.2 Handcrafted wooden items naturally vary in appearance. Minor knots, colour variations, or dimensional tolerances are not considered defects.
12.3 Wood, being a natural product, is prone to moving, cracking, swelling, shrinking over the years depending on temperature and moisture in the air, and needs maintaining over time. We can take no liability for the environmental development of defects after a product is received by the customer.
13. Limitation of Liability
To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services or purchase of products, even if advised of the possibility of such damages. Our total liability to you for any claim shall not exceed the amount you paid for the product in question.
14. Indemnification
You agree to defend, indemnify, and hold harmless the Company and its directors, officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Services.
15. Governing Law & Jurisdiction
These Terms and any dispute arising out of or related to them or the Services shall be governed by and construed in accordance with the laws of England and Wales without regard to conflict‑of‑laws principles. The courts of London, UK shall have exclusive jurisdiction to settle any dispute related to the Terms or Services.
16. Dispute Resolution – Informal & ADR
Before filing a claim in court, you agree to first contact us at [contact@lordofthetimber.com] and attempt to resolve the dispute informally. If we cannot resolve the dispute within 30 days, either party may refer the matter to mediation administered by the Centre for Effective Dispute Resolution (CEDR) before resorting to litigation.
17. Severability
If any provision of these Terms is held to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
18. Entire Agreement
These Terms, together with our Privacy Policy and any order confirmation, constitute the entire agreement between you and the Company regarding the Services and supersede all prior agreements and understandings.
19. Contact
If you have questions about these Terms, please contact us at:
Lord of the Timber LLP.
Unit 9, Blythe House Farm, Lichfield Road, Hamstall Ridware, Rugeley, England, WS15 3QQ
Email: contact@lordofthetimber.com
Company Number: OC455273Last updated: 16 June 2025
Legal Disclaimer: This document is provided for general informational purposes and does not constitute legal advice. Laws differ by jurisdiction, and your circumstances may require tailored terms. Consult a qualified solicitor to ensure compliance with all applicable laws and regulations.